Website: zone3darwin.com.au
Last updated: 12 April 2026
1. Introduction
Zone 3 Darwin (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website at zone3darwin.com.au.
By using our website, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Identity information: Name, date of birth (where required for bookings)
- Contact information: Email address, phone number, postal address
- Account information: Username, password (stored in encrypted form), account preferences
- Booking information: Session dates and times, group size, special requirements
- Payment information: Credit/debit card details, billing address (processed via our secure payment provider — we do not store full card numbers)
- Usage data: Pages visited, time spent on site, referring URLs, browser type and device information
- Marketing data: Your preferences for receiving communications from us
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete a contact form, create an account, make a booking, or purchase a product or service through our website
- Automatically through cookies and similar tracking technologies when you browse our site (see Section 7)
- From third parties such as analytics and advertising platforms (see Section 8)
4. Why We Collect and Use Your Personal Information
We collect and use your personal information to:
- Process and manage bookings and reservations
- Create and administer your user account
- Process payments and issue receipts or refunds
- Respond to enquiries submitted via our contact forms
- Send booking confirmations, reminders, and updates
- Send promotional offers and marketing communications (where you have opted in)
- Improve our website, products, and services
- Comply with legal and regulatory obligations
- Detect and prevent fraud or misuse of our services
We will not use your personal information for purposes other than those listed above without your consent, unless permitted or required by law.
5. Disclosure of Personal Information
We may share your personal information with:
- Payment processors: To securely process transactions on our behalf
- Booking and scheduling platforms: Third-party software used to manage reservations
- IT and cloud service providers: Who host or support our website and systems
- Marketing platforms: Including Meta (Facebook) and Google, for advertising and analytics purposes (see Section 8)
- Legal and regulatory authorities: Where required or authorised by law
We do not sell your personal information to third parties.
Where we share your information with overseas recipients (such as US-based platforms like Google or Meta), we take reasonable steps to ensure those parties handle your information in a manner consistent with the APPs.
6. Payments
All online payments are processed through a secure, PCI-DSS compliant payment gateway. We do not store your full credit card details on our servers. Payment data is transmitted using SSL/TLS encryption.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage data. These include:
- Essential cookies: Required for the website to function (e.g. session management, shopping cart)
- Analytics cookies: Used to understand how visitors interact with our site
- Advertising cookies: Used to deliver relevant ads and measure their effectiveness
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Third-Party Analytics and Advertising
Google Analytics
We use Google Analytics to collect anonymised data about website traffic and usage patterns. Google may transfer this data to servers in the United States. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show you relevant ads on those platforms. Meta may use this data in accordance with its own Data Policy. You can manage your ad preferences via your Facebook account settings or at youronlinechoices.com.au.
9. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
- SSL/TLS encryption for data in transit
- Encrypted storage of passwords and sensitive data
- Access controls limiting who can access personal information
- Regular security reviews of our systems
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
11. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Correct inaccurate, incomplete, or out-of-date information
- Opt out of direct marketing communications at any time (use the unsubscribe link in any email, or contact us directly)
- Complain about how we handle your personal information
To exercise any of these rights, please contact us using the details in Section 13.
12. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. We will respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
13. Contact Us
For any privacy-related enquiries, access or correction requests, or complaints, please contact us at:
Zone 3 Darwin
Email: [email protected]
Phone: (08) 8981 1333
Address: 3 / 70 Mcminn Street, Darwin NT, Australia, 0800
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.